This course is recommended for:

• the dentist who may not have a office administrator
• dental spouses who co-own a practice and function as the on-site consultant
• and Office Administrator who need proper training for their important role

 

Attendees will learn at the Workshop:

• The Whys and Hows of Hiring and Training
• The Office Administrator’s Sphere of Responsibilities
• Management Systems (Scheduling, Recall/Reactivation, Charting, Collections, Insurance, Inventory)
• Personnel Management, Hiring and Retaining (Instilling Teamwork, Enthusiasm and Accountability)
• Budget and Overhead Control
• Becoming an On-site Consultant to Your Own Office
• Leadership at all levels
• When an Office Administrator is warranted in a dental office
• Why the title Office Manager is not a good idea
• What the primary duties of an Office Administrator are
• What traits (personal and professional) must the Office Administrator possess to excel in this position
• The pros and cons of promoting the Office Administrator from within the existing staff or hiring from the outside

 

Attendees will learn at the Leadership Verbal Skills Session:

• Interviewing Skills
• Clearly defined expectations
• Daily coaching
• Crucial conversations
• Dealing with difficult people (employees or patients)

 

Click here for brochure with detailed information.

Click here to register for Leadership Verbal Skills Session.

Office administrators have great responsibility, and when properly trained, they can relieve stress on the dentist so that he or she can focus on clinical care.

Pricing:
$895.00/person
* Call 877-343-0909 ext. 1 to register 5 or more attendees at a DISCOUNTED RATE!

To register for the event click "add to cart" then click "view cart". You wil then be sent to your cart and given the option to enter more than "1" quanitity if registering more than one person.

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Date:	MAY 17-19, 2012 | BOSTON, MA JULY 19-21, 2012 | NAPA, CA OCTOBER 4-6, 2012 | LAS VEGAS, NV

Starting Price: $895.00