Leadership
Why Some Team Click – Part 3
August 19, 2011 | 
Author Take your job seriously:
Click here for audio: Why Some Teams Click Part 3 Audio
How passionate about dentistry are you? Draw a line in the sand: From a scale of 1-10, where do you put your mark regarding dentistry? No one will be as enthusiastic or passionate as you are; you will not be influential unless you are passionate.
Ask your team: “If this was your practice, what would you do to increase production and decrease overhead?”
Ask them to write down their answers and bring them to the team meeting. Use this as a discussion, an open forum, to talk about improving your practice.
Why Some Dental Teams Click – Part 2
Part 2 of 4
by Dr. Rhonda Savage, Dental Consultant
Streaming Audio Focus on Work
Focus on the work:
There is ALWAYS work to do in a busy dental office. If you’re not busy…do this work and you WILL be busy!!
Closely examine your effectiveness regarding the Accounts Receivables, the Past Due Insurance, the Recare effectiveness and your systematic way to follow up with patients. Clinical team: look at your space from top to bottom: clean it quarterly in depth. Stocking, laboratory work, sterilization, supply ordering and helping up front…the work is NEVER done. There is no reason to be standing around….which leads to gossip. Gossip is the number one detrimental thing that drives morale down. Read the rest of this entry »
Dental Team Retreats – Increase Morale
Hot off Rhonda’s Iphone she talks about Dental Team Retreats. You asked for it, now call us today to find out more 877-343-0909
Bringing synergy to the inner workings of your practice
Dental Consulting – How to Coach for Success
By Rhonda R. Savage, DDS
What Does Your Dental Staff Want? Oh No! More Feedback! Yet daily coaching can have a very positive effect on your practice’s team. Tough to do, but well worth the effort: daily positive and negative constructive criticism will build a well functioning, dental practice.
How do you give feedback without your female staff dissolving into tears? There are three techniques to implement that will allow you to give your team the kind of feedback that they not only want, but deserve.
1. Don’t let your frustrations build. Too many of us let feelings build and then past frustrations spill out into today’s problem. If you’re angry…anger either leads to silence or to an unreasonable outburst if we haven’t dealt with issues and let them build up. Everyone knows when someone is upset. Staff, dentists and office managers want to know, not wonder, what’s wrong.
2. Express how you feel daily. Female team members want to go home at night and know everything is ok. Wait until you are not upset. Start by evaluating what you really want out of the situation. Focus on your heart: what are your motives? Do you want to prove the person wrong? Belittle them? Or affect a change that will have a positive result?
Read the rest of this entry »
Dental Consulting – Your Phones: A “Joy” or an “Ouch”?
by Dr. Rhonda Savage, originally published in Dental Town Magazine June 2011
How do we get patients on board with the dentistry they deserve? First, you’ve got to get them in the door!
The emotional side of the patient says, “I know I should do this, but I don’t want to spend the money or go through the discomfort.” Learning and reviewing verbal phone skills that influence and persuade are important. Intellectually, patients know how important the treatment is, but that’s not all they need.
To get the patient to listen, the person answering the phones needs to develop the relationship. Here are tips on how to accomplish this:
The new patient call begins with a great phone voice. Your voice should be warm, caring, empathetic, intelligent and relaxed. It’s difficult to do this in a busy office. Have a signal ready that demonstrates you’re working with a new patient; a folded yellow card that says “On Call” is a good visual.
Boosting Morale in Tough Times: The Challenge of Leadership
Boosting Morale in Tough Times: The challenge of leadership
By Rhonda R. Savage, DDS
In the dental practice, as with everywhere, when morale goes up, productivity goes up!
Simple enough, right? A happy dental staff = high morale. But can we make everyone happy? Certainly not, but when people feel they are listened to, there are much more likely to go along with a decision.
What is the most important leadership lesson to learn?
To lead, you have to always be learning from your team and directing your energies toward helping to pull and push them in the direction you wish them to move. You need to be clear about your dreams, vision and goals. Don’t be pushed by your problems, lead by your dreams!