In This Issue
Uncover Recall Reactivation Secrets
Quick Links
Order Webinars
Archieved Newsletters
Menu of Services
Upcoming Conferences 
 
 
If you’re like many practices across the nation, you have felt the impact of the economy in one way or another.  FEEL IT NO MORE!!  It’s time we go back to basics and work “on” our practice and not just “in” it!  Recall reactivation is a simple way to increase production and increase your bottom line.
 
THE TIME IS NOW….WHAT ARE YOU WAITING FOR?

Recall Reactivation: A Must or Bust!
 
Do you have openings in your hygiene schedule?  We routinely see this when we start consulting with our clients but it doesn’t stay that way for long!  Reactivating is a campaign that if you take it seriously, you will see the results!  2/3 of your restorative comes from your recall exams. Begin TODAY with a new focus on getting those overdue patients in!
 
Start with 2009 overdue recall patients.  Divide the alphabet into 4 parts.  The first week of the month, 2-4 hours should be spent calling that first part of the overdue patients.  Designate 1 person that is the main reactivation coordinator to do this.  He or she should have quiet, uniterrupted time to focus on calling patients.  All calls should be documented in the chart notes and on a master list. 
 
The second week should be utilized calling the second part of the alphabet for 2009 and so on.  Once 2009 overdue recall patients have been called, then it’s time to start on 2008!  Dig deep into those overdue files with this thought in mind…..EVEN IF A PATIENT HASN’T BEEN IN FOR THEIR CLEANING IN YEARS, IT DOES NOT MEAN THAT THEY DON’T THINK OF YOU AS THEIR DENTIST! 
 
Patients often think that if you don’t call you don’t care. Start your “Calling is Caring Campaign” today!
 
For only $24.95, order your recall reactivation kit that will help you get those overdue patients in and fill your schedule!  Your kit includes essential verbal skills for telemarketing past due patients, formulas on how see if your recare system is effective, and a complete periodontal protocol you can utilize for your practice. A “MUST HAVE” for every office! 
 
Call 877-343-0909 to order today or email tdobbins@harbornet.com for a registration form!
 
 
 
                           NEW!!!
 
FRONT OFFICE DEVELOPMENT TRAINING
You asked and we listened!  Our newest program gives you the hands on training for your front office staff with amazing results!
 
PROGRAM AGENDA:
 
 Designation of Duties
 Disc Training (Personality Styles)
 The 7 Phases of Patient Communication
 The New Patient Experience
 Telephone Verbal Skills
 Recall & Reactivation
 Financial Policies & Collection Techniques
 How to Avoid  No-Shows & Broken Appointments
 Creative Scheduling Concepts
 Case Acceptance

 
CALL TODAY FOR MORE INFORMATION!
 
877-343-0909 or visit www.dentalmanagementu.com
 DENTAL TEAM CONFERENCE 2009
     DON’T MISS OUT!!
 
ATLANTIC CITY ~ OCTOBER 23-24
 
SAN DIEGO ~ NOVEMEBER 6-7
 
A MUST FOR THE ENTIRE TEAM!  GO BACK TO WORK FULL OF ENERGY, MOTIVATION, AND PURE KNOWLEDGE THAT WILL GROW YOUR PRACTICE!
 
REGISTER TODAY! 
 
877-343-0909                            WWW.DENTALMANAGEMENTU.COM