A complimentary e-newsletter from Linda Miles for the professional dental community.

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SCN 2001

The first four days of June found our team in Hilton Head, SC for our 5th Annual Speaking/Consulting Network. This is the Network I founded in 1997 to assist independent speakers and consultants in their journey of starting or enhancing their own speaking and consulting businesses. This has grown to numbers we had not dreamed of! It has truly become a network of friends helping friends in our quest to make dentistry and other related businesses better. Our 6th Annual Meeting is slated for mid-May 2002 in Las Vegas. Watch Dynamic Data for further details.

DISCUS DENTAL

One of my highlights of May was sharing the platform with General Norman Schwarzkopf at the Discus Dental Meeting in Las Vegas. For those of you in our reading audience who have not attended a Discus Dental Meeting, you are in for a treat, as it is a first class meeting all the way! Dr. Bill Dorfman’s group spares no expense in making attendees feel as if they are the most important people on earth.

General Schwarzkopf’s keynote on leadership was very profound. He is a master of presentation with solid information, humor and respect for our country rolled into one!

A few of his thoughts include:

• “Leadership is to empower people to willingly do something they would not ordinarily do.”
• “Ethics, morale, character and confidence are the key traits of a true leader.”
• “Leaders live in a glass house. You don’t have to be loved, just respected.”
• “Delegate your authority. You can’t delegate your responsibility.”
• “A leader is not a true leader until they are willing to admit they have a problem in their organization.”
• “Standards = letting people know what you expect of them.”
• “Set high standards to get people to perform at higher levels.”
• “Success is contagious. Failure is infectious/optional.”
• Rule 13, “When placed in command, take charge!!”
• Rule 14, “Do what’s right!!”

We can all learn from these messages. One of the greatest challenges dentists face is not wanting to take charge, confront, and move forward. As many consultants complain, “The office administrator can only do so much to fix the interoffice turmoil, the doctors must assume a leadership role within their own practices”.

THE MOVE

As we go to press, we ask you to change our office mailing address and telephone number for our faxes. The toll free number (800.922.0866) will remain the same after the corporate office move. Our new address is:

Linda L Miles & Associates PO Box 6249 Virginia Beach, VA 23456-0249 P: 757.721.3332 FAX: 757.721.2892

For those of you who do not know, we are moving our corporate office into a virtual office by the end of June. After almost 20 years of going to an office (when I am not traveling), our new home will be the site of LLM&A’s corporate office. My staff and I will work from our homes. We will have a smaller shipping and handling station in Virginia Beach for our videos and books. We are very excited about this transition and the next two decades will be even better than the past two. Our consultants are busier than ever, my schedule is full for the remainder of this year with 2002-2004 filling up monthly. Our corporate phones will be answered with voice mail when we are on another line or out of the office.

Many people have heard that I am retiring. I doubt that I will ever really “retire”. I am simply restructuring my business and my life.

DISTANCE LEARNING

Many of you are familiar with our newest method of learning – Virtual Classrooms. We are in the planning stages of beginning our second and third Virtual Classrooms this fall. Our initial VC was for Practice Administrators, and it was an enormous success!! With some help from our beta site members, we have expanded our VCs to total team classrooms. This means your entire practice can be involved on this unique learning experience. Email our office for further information. lindamiles@cox.net

NEW PROJECTS

As always, we are involved in many new projects. I am on the advisory board of several major meetings, working on an Australian division with Kathy Metaxas (a consultant from Perth), as well as revising all my material, and in the meantime, learning all I can about the changes going on in dentistry. It is actually the best time of our careers.

Here is wishing you and yours a fun and safe summer. I will be busy all summer settling into a new home, new office, working on projects. The afternoons will find me playing with my two granddaughters, Taylor (10) and Jordan (7).

Please keep in mind this newsletter is being offered complimentary in response to the many requests to stay in touch with our clients and followers. If you wish to unsubscribe to Dynamic Data please send an e-mail message to lindamiles@cox.net to let us know.

Miles & Associates’ corporate headquarters may be reached at 800.922.0866. Fax us at 757.21.2892. On the web at www.DentalManagementU.com, or via email at lindamiles@cox.net.

Miles & Associates – June 2001

Miles & Associates Linda L Miles & Associates P.O. Box 6249 Virginia Beach, VA 23456-0249 Phone: 757.721.3332 FAX: 757.721.2892 800-922-0866 Toll-free lindamiles@cox.net www.DentalManagementU.com