The joys of summer are finally here and most of us are now complaining it's just too hot!

June 6, 2005 |

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For subscription (or unsubscribe) details, as well as Miles & Associates contact information, please see the end of this newsletter.

Miles & Associates
P.O. Box 6249
Virginia Beach, VA 23456
757.721.3332
757.721-2892 (Fax)
800.922.0866 Toll-free
www.dentalmanagementu.com

Dear Doctors and Staff,

The joys of summer are finally here and most of us are now complaining it’s just too hot! I hope that each of you enjoy the longer days, the sunshine, and have a nice vacation or two planned somewhere. Dentistry is a demanding yet rewarding profession. And it is a known fact that in the months dentists take time off, the per-hour/per day productivity increases. Many practices have gone to summer hours of 7-3 with fresh fruit, cheese and crackers, or finger sandwiches provided on a rotation basis by each team member and the doctor(s). Instead of taking an hour-long lunch, each person takes a mini-break a couple times during the 8 hours and everyone loves being home with an additional five hours of daylight to enjoy summer activities with friends and family. If you aren’t doing summer hours this summer, I hope your office gives it a try next year. Note: (Check with your State Employment office for laws governing employee work hours).

We have had a whirlwind past three months. April and May are notoriously busy times on my lecture schedule with a slowdown during June, July and August, which are reserved for new course outlines, updating workbooks, and creating new products. We do more consulting in the summer and winter months when Associations are on break or holidays. April started off with a bang with a sell-out crowd at our Norfolk, VA two day Dental Business Conference. We had attendees from as far away as Albuquerque, New Mexico and a record breaking number from VA and NC. Due to the fact that I will be speaking for the VA AGD in Richmond, November 4th, I am unable to do my fall/winter DBC in an area close to Richmond so we are taking our DBC to San Diego December 1-2 and already the response on the west coast has been fantastic. With four months to go, it will be another sell-out. Below is an unsolicited testimonial about his DBC experience from

Dr. Carl Jenkins:
315 MAIN STREET
WATSONTOWN, PA 17777
570-538-5005
Fax: 570-538-1808
Email drjenkins@alltel.net

Dear Linda:

Wow! Does your Dental Business Conference work or what?

Ok I knew we were going to see some improvement in my practice and I thought we might see some modest initial increases in production and collection but never did I think that we would double our previous year’s average monthly in just 1 and ½ months after attending your great program. Our one-hour consult with you was the icing on the cake to get us moving.

Linda I hope you will think of me whenever you have someone who has questions about the value of these programs. Please have them call me so that I can stress to them how important it is for them to come and learn what tools they need to help their practices grow.

I am not overstating to say that my investment has repaid itself many times over in just 2 months and I anticipate the dividends to keep paying in the months and years to come. Yes I ask myself why I didn’t do this sooner.

The benefits don’t stop there. My staff is on fire. It is so much fun to see how excited they are about the growth of our practice and the new faith and trust I’ve placed in them. Of course our patients are benefiting too from our increased efficiency in providing them great care. I personally have found that my excitement and passion for taking care of my patients and my practice has grown.

Where do we go from here? The sky is the limit.

Thank you so much for all that you have given us. You should feel great everyday for all that you do for our wonderful profession of dentistry.

Sincerely,

Carl Jenkins DDS

If you have not attended (with your team), our two day Dental Business Conference, we hope you will meet us in SAN DIEGO, December 1-2 (Thursday and Friday), so that you can start 2006 off with a newfound passion for dentistry, improved teamwork, and everyone in sync with the doctor’s vision of excellence. Managing the practice is truly a total team effort. All employees must be masters of communication, must be excited about dentistry, and must come to work each day with a “what can I do for the practice” attitude, (versus a what can the practice do for me). Efficient systems, marketing, communication, and attitude adjustments are what you will leave with. 2006 will be your best year ever even though you THINK you may be maxed-out. Call Lee today at 800-922-0866.

A message from our friend in Louisville, Dr. Marquetta Poynter:

DOCTORS BEWARE!!

Boards of Dentistry nationwide are dealing with more concerns regarding prescribing policies by dentists than ever before. Boards work closely with the DEA (Drug Enforcement Agency), which govern controlled substances and issue the DEA certificate. Prescribing of controlled substances is a privilege and must be respected. Most State Boards of Dentistry report actions being taken with dentists, which may alter current treatment for patients in pain or for post-operative relief of pain.

Some common area of concern include:

Prescribe only within the dental “scope of practice”.
Prescribe the appropriate drug and amount for the patients’ diagnosis or treatment provided.
Do not self prescribe or prescribe for family, staff or friends outside the dentist/patient relationship.
Monitor closely the delegation of “call-in” or refill for prescriptions by staff members.
Document, document, document! This is the ONLY true defense you have if questions occur.

Many dentists innocently become victims because they are unaware of the rules. Safeguard your practice and your ability to prescribe responsibly.

This information is taken from the scientific continuing education programs offered by Dr. Marquetta Poynter, a dentist, investigator for the Kentucky Board of Dentistry. Dr. Poynter provides timely education for dentists and dental office staff throughout the country. Four decades of experience in dentistry have given Dr. Poynter a unique perspective on the profession. She believes that today is the BEST time we have known as dental health care providers.

Many problems, which dentists have with state licensing boards, originate from very basic issues. Miscommunication as well as poor documentation and failure to implement “basic” clinical concepts account for most complaints received by Boards of Dentistry. Investigations, and sometimes-negative consequences, follow.

Protect your practice future and your peace of mind by inviting Dr. Poynter to consult individually, speak with your study club, state dental meeting or other dental programs. She is beginning her tenth year as a dental investigator and has participated in many Board of Dentistry hearings where actions against a dental license has taken place. She can be reached at: mpoynt@bellsouth.net or by phone 502-375-2727.

SPEAKING CONSULTING NETWORK 2005 HIGHLIGHTS

The Speaking Consulting Network was a huge hit May 21-23. Dental speakers, consultants and writers from around the globe were mesmerized with the line-up of Spotlight on Speaking presenters who gave ten minutes of their best material for the audience. Their DVDs will be sent to meeting planners upon request. Interested meeting planners have learned to “shop” for speakers for their next conferences by going on-line to www.SpeakingConsultingNetwork.com. Guest Speaker, Ms. Sam Horn gave a wonderful presentation on “How to Turn Ideas Into Best Selling Books”. She is a master in the art of writing and was a true “gift” to all of us. Sam has agreed to hold a two-day writers conference in Ft. Myers. FL November 20-21, the Sunday Monday before Thanksgiving for anyone wishing to make 2006 the year they too become published. Email me at LindaMiles@cox.net or Lee Tarvin at LeeTarvin@cox.net you wish to register. It’s amazing how Sam brings out the best in each person in her presence. Writing is a wonderful hobby but an even better career. (See Sam’s promo below to get signed up for the Writing Retreat.) PS: You do not have to be a SCN member to attend the Writers’ Retreat.

Stop Wishing – Start Writing Retreat

Do you want to:

Be an author but just don’t know how to jump-start your project?
Finish your book, but you’re so busy with your business you don’t have time to write?
Put your ideas and insights in print where they’ll create a tangible legacy?
Develop a “brand book” that positions you as the #1 resource in your area of expertise?
Turn your knowledge into highly profitable articles, e-books, and special reports?
Catapult your consulting/speaking career by writing the definitive book on your subject?

Yes? Plan on joining Sam Horn, 12-time Emcee of the world-renowned Maui Writers Conference, for this writing retreat sponsored by SCN. This full-immersion program can help you get away from your many responsibilities and distractions so you can focus solely on your writing project(s) and fast-forward their completion.

If you’re ready to get your book out of your head and into the world — where it can make a positive difference for readers and a profitable living for you by doubling your income, do yourself a favor and sign-up for this hands-on workshop. You’ll have opportunities to:

Obtain clarity about what you have to offer that is unique and salable
Turn your speeches into proprietary, profitable columns, special reports and books
Create attention-grabbing titles and content that set you apart from the crowd
Organize and expedite the writing process so it takes weeks or months, not years
Develop a one-of-a-kind proposal that attracts favorable interest from agents/editors
Crystallize a compelling “Tell ‘n Sell” so people say, “I’ve got to read that!”
Craft page-turning prose that flows (yes, even for non-fiction material)
Develop an intriguing Table of Contents and easy-to-follow format for your book
Learn how to be an Authorpreneur who generates media attention, national visibility, break-out buzz, and ongoing sales through proven promotional strategies
Maximize revenue by producing ancillary products (tele-seminars, CD’s, etc.)

You’ll be “work-shopping” your project and immediately applying what you learn so you make tangible progress in this two-day intensive retreat. The specific suggestions Sam shares will catapult the 1) craft and 2) commercial viability of your project – whether you’re in the initial thinking stages, halfway through your proposal, pitching your manuscript, creating content for your web-site, turning your speeches into articles, reports, and columns, or marketing your already published book(s).

After this inspiring program, you’ll understand why hundreds of grateful authors have thanked Sam in their Acknowledgments with, “I couldn’t have done it without you.”

The top-rated speaker at the 1996 and 1998 International Platform Association conventions, Sam is known for highly interactive programs that focus on real-life ideas you can use immediately. She loves walking into bookstores and turning the books of her clients and program participants FACE-OUT. She hopes to have a chance to do that for YOUR book soon. Visit www.SamHorn.com for more information about her credentials and for testimonials from many satisfied clients, readers, meeting planners, and authors.

Remember, ideas in your head that aren’t put into print . . . help no one.

We know you’re busy. We also know that taking two days out of your packed schedule to fast-forward that book you’ve been talking about is one of the best investments you can make on behalf of your professional future.

A published book goes places you’ll never go and gets your important message in the hands of people you’ll never meet. It makes ephemeral insights permanent. It drives your fees, establishes your expertise, and differentiates you from competitors.

Whether you’ve been promising yourself for months to put your knowledge in print, or whether you’re an already published author who wants expert advice on how to make your next book a best-seller, plan on joining us for this put-your-schedule-where-your mouth-is workshop. We promise it will exceed your expectations. Hope to see you there. Call Lee today at 800-922-0866. Limited attendance and must be registered before September 1st.

DEFINING DUTIES IN THE BUSINESS ARENA

So many practices have no idea how defining the front desk duties versus “everyone doing everything” creates less confusion, saves time, provides a high level of customer service, and makes staff so much more accountable. These are the duties I created for a three-doctor practice that I hope you will find helpful in defining and organizing your own business arena. “When the front desk hums, the back office sings”.

SCHEDULING COORDINATOR

1) Greets all patients upon arrival as though she/he is happy to see them, treating them as guests in their home.

2) Answers first two incoming lines (patient-ready lines). If talking on line one and line two rings puts patients politely on hold for less than 60 seconds by saying, “Mrs. Jones, I have another call coming in. I’ll be back in less than 60 seconds.” Caller number one always deserves first priority of the scheduling coordinator’s time. If necessary take caller number two’s name and number to return the call versus allowing others to answer line one or two or the caller on line two having to wait if the first call indicates a lengthy conversation. (The fewer people answering patient incoming calls, the better)! If the call is from a new patient rather than put them on hold, get their name and number and say to them, “our new patient coordinator will call you back within thirty minutes to gather important new patient information and to tell you about our practice”. (This new patient coordinator is typically the second assistant who fills out the new patient information completely.) Calls must be returned promptly if the scheduling coordinator cannot take the information immediately due to other calls or a busy check in situation. New patients are the lifeblood of any practice and must to handled as such. Giving them ample time to ask questions and not sound rushed is a very important part of practice building.

3) Engineers the schedules for all operators. With the future hygiene appointments being prescheduled chairside, it eliminates a lot of appointments for the scheduling coordinator. She can now focus of filling holes in the schedule within five minutes of an opening for dentists and hygienists. Using a pending appointment list is much better than moving already scheduled patients forward. The risk of getting recalls back short of their insurance benefit time allowance is one problem. Moving patients to fill openings also creates the habit of patients then changing their own appointments at will. This in fact doubles the work of Scheduling Coordinator and is a real drain on practice productivity. With a back-up list of patients who have not been seen, there is no need to move already scheduled patients forward!

4) Four hours per week the Financial Coordinator handles both check in and check out allowing the Scheduling Coordinator two hours two days per week to go into the back office to work on past due recall patients and diagnosed but not scheduled treatment. Keeping the recall and pending treatment systems up to date is very important. Clinical staff can also help with this task when they have downtime.

FINANCIAL COORDINATOR

1) Presents fees at the end of all appointments at the desk check out station. Discusses financial options before treatments of all fees over $300. Enforces that all fees under $300 be paid at time of service using credit cards, cash or checks. All fees over $300 will be offered creative financing through a Financial Partner such as Care Credit. These options should be offered to all treatments over $300 in a very enthusiastic manner letting patients know it is a true benefit to them, not another job for the FC to take on!

2) Collects and posts payments at the desk, ALWAYS collecting the insurance co-pays at time of treatment to eliminate too many statements.

3) Processes insurance daily (at the desk check out station). Posts all mailed payments in between checking out patients.

4) Totals the day sheets each day turning over to another staff member for verification and to create the daily deposit which they both sign off on as correct before turning over to the doctor. Someone who has not done the posting more easily finds errors. Double verification is a sound business principal for safeguarding office assets.

5) Four hours per month, (two hours twice per week), the Financial Coordinator is covered by the Scheduling Coordinator to go into the back office to work on past due accounts (25% of the alphabet each week). The FC also contacts patients who need to do their own insurance inquiries giving them the toll-free number of their insurance company and faxing (if necessary) their EOB so they can make the call. The office policy for accepting assignment of insurance should be 60 days max. The patients who have past due insurance balances should be contacted at 40-45 days so they have time to do their insurance inquiry before the total is placed on their signature on file credit card auto debit on the 61st day after treatment. (Must be arranged, understood and signed by patients in advance of doing this.)

OFFICE/PRACTICE ADMINISTRATOR

Depending upon the level of authority the doctor/owner wishes to give the Practice Administrator (PA), the more the following duties vary. If the dentist is comfortable relinquishing most of the management, these are the typical duties of a PA.

1) Personnel Director-Handles all staffing issues for the practice. Places ads, does pre-interviews, narrows the field to the best two to three applicants for the dentist(s) to do a final interview. Handles all staff requests for time off, handles the explanation of each person’s compensation package (decided upon by the owners). Keeps personnel files on every employee under lock and key which includes a list of required-by-law items as well as application for employment forms, staff evaluations, reprimands, etc. The Personnel Director oversees payroll records (unless this is designated to one of the owners, a spouse or accounting firm). They see that paychecks are distributed on time, that time cards are monitored and verified before each check, and works with a payroll service or designated person to assure all proper taxes are withheld and taxes are filed on time without penalties. They arrange all staff meetings (even though facilitating is shared by all dentists and staff.) They arrange staff evaluations and CE for dentists and staff.

2) Marketing Coordinator-The PA is chairman of the marketing committee. They are responsible for all internal and external marketing efforts to build or maintain a healthy new patient flow (unless the practice has more patients than they know how to handle). This is typically 25-40 new patients per month per doctor (including first time emergencies). (Note: Practices vary by the number of new patients needed by types of services offered and many other factors. The above number is for a practice that is in the new or growth-oriented stage more than a well established practice with more than 2500 active charts per dentist.)

3) Budget Coordinator-The PA is in charge of keeping the practice overhead at a comfortable level to assure growth of the net income of the practice year after year. Budgeting includes: a) technology, b) supplies, c) facility maintenance and upgrades, d) staffing costs, and e) marketing costs to name a few. The Budget Coordinator has an owner mentality when it comes to cost containment. Having a background in accounting or having run a successful business at one time or another is a plus. These people actually become the on-staff consultant after working with a consultant. They know which management system “string to pull” on which area of the practice when the overhead is not at a comfortable level.

4) Office Confidant-The PA becomes the doctor/owner’s confidant. They keep certain issues and office business strictly confidential. The doctor develops a strong degree of trust in this person who becomes “like a partner in the business” even though they are an employee. This PA cannot be loyal to the staff (who will go to them to complain). Their loyalty to the doctor(s) owner(s) never falters. This person is fair with staff, yet firm. They cannot be “one of the staff” one minute and their immediate supervisor, and liaison to the owner(s) the next.

SPEAKING CONSULTING NETWORK 2006

The Speaking Consulting Network will hold it’s 10th Anniversary Conference in Phoenix, AZ at the Biltmore Embassy Suites May 19-22, 2006. Please contact our Executive Director, Ms. Lee Tarvin to register and to have a comp copy of our SCN brochure sent to you in early September. You may also email your address to LeeTarvin@cox.net. 2006 will be another sell-out for three years in a row…Don’t be left out. Get more bookings, create better materials, get published and learn why meeting planners in dentistry turn to the SCN web site to shop for professional speakers. Learn why dentists shop the site for the consultant best suited for their practice needs. SCN has certainly become the Who’s Who in speaking, consulting and writing. Our corporate sponsors report a high rate of business by networking with the SCN each year. This year nine additional corporate sponsors will be added to our line-up of sponsors. Last year we turned away a dozen companies due to space limitations. As SCN grows, so do requests for sponsorship tables.

ANNOUNCING LLM&A’s NEWEST TWO-DAY CONFERNECE TO BE HELD IN EARLY 2006

DENTIST ALERT: Smart dentists of this era have learned to delegate the important tasks of PRACTICE ADMINISTRATION to a qualified middle management individual. Many have been very successful at finding, training, and trusting this valued employee while other dentists struggle with the task. Some doctors prefer to do the duties themselves rather than try to hire someone. They often have no idea how to train and support this key employee. Too many Practice Administrators (Office Managers) become disillusioned trying to do a job they have never been formally trained to do. Worse is having no one to talk with who shares his or her joys, challenges or duties.

Linda Miles’ new PRACTICE ADMINISTRATOR course to the rescue! Our first course is January 13-14 in the Sarasota/Clearwater FL area. Dentistry has become very MULTI-TASKED…No longer can dentists keep up with total patient care, the business of dentistry, marketing, continuing education, the facility, new techniques, materials, technology and personnel. Simply put…DENTISTS NEED HELP. Knowing who to hire and how to train and support this person has become a real time-consuming TASK. Many Practice Administrators have a TITLE but little knowledge of how to do the job correctly. They receive little respect from the team they are trying to direct and empower, and little praise from the dentist owner, since things are not going as smoothly as the dentist hoped.

Based on 27 years of practice consulting with more than 1400 in-office consultations, over 40 years in the dental industry, and hundreds of requests for this program, Linda Miles has put this exciting program into a ten-hour two-day format with intense hands-on training for Practice Administrators from all over the country. There will be time for group interaction, questions and answers, as well as afternoons free for more interaction or personal reflection and group networking after 2 PM.

See below for a “taste” of what’s offered at our first Practice Administrator Course in South Florida. We welcome dentists or spouses of dentists who may wish to attend this course with their PA so they too may understand the dynamics of this important position. Or for those dentists who wish to know how to be one’s own Practice Administrator if the practice does not have a PA. We offer a special courtesy of $100 off for two from the same practice or $200 off per person for three or more from the same practice or study club. Call Lee today at 800-922-0866. You may also visit our website at www.DentalManagementU.com and register on-line. Or you may fax the name of your Practice Administrator or Dentist, along with your contact information, credit card number and expiration date with signature to Lee at 757-426-3901. Last but not least you may email me personally with any questions you may have at lindamiles@cox.net, or my assistant, Lee Tarvin at leetarvin@cox.net.

PRACTICE ADMINISTRATOR WORKSHOP OUTLINE

The Whys and Hows of Hiring and Training a Practice Administrator

Assuring the Long-term Success of the Practice Administrator’s Position

The Practice Administrator’s Sphere of Responsibilities

Management Systems (Scheduling, Recall/Reactivation, Charting, Collections, Insurance, Inventory)

Personnel Management, Hiring and Retaining (Instilling Teamwork, Enthusiasm and Accountability)

Budget and Overhead Control

Becoming an On-site Consultant to One’s Own Practice

Leadership at All Levels (The PA as the Role Model)

Fee: $995 (1); $895 per person (2); $795 per person (3) or more (same practice or same study club)

Should you have Oxyfresh Products available for your patients?

Well, Ask yourself a few key questions:

— Do many of your patients suffer from coffee, cigarette, morning or any other kind of bad breath?

— Does their breath interfere with their personal and/or professional lives?

— Would they be willing to spend a little to prevent it?

— Do many of your patients suffer from poor home hygiene habits?

— Do they know the consequences medically and financially?

As a solution to you patients’ problems:

— Do they use alcohol mouth rinses?

— Do they know alcohol-based rinses worsen breath, cause dry mouth and deteriorate their beautiful and expensive restorations?

If you are like most dental professionals, you do great work and care a great deal for your patient, but you do not take your care far enough. If over-the-counter products worked, you would not see so many unhealthy mouths.

Oxyfresh is unlike any other product you have seen or used. It has been successfully recommended by thousands of dentists and hygienists for over 20 years. And these dental professionals have been paid for recommending our products. Here is what your patients will experience with Oxyfresh products — and love you for:

Fresh clean breath that has been clinically proven to last up to six hours.
A low abrasion, whitening, and breath freshening toothpaste the taste of which is addictive!
A patented tongue scraper to dislodge the smelliest and deadliest bacteria byproducts.
A potent healing Aloe/Oxygene* Gel for sensitive and irritated areas.
A clinically proven, patented oral irrigator that is proven to be 44 percent more effective than a plain oral irrigator for non-flossers and orthodontic patients.

Million of patients have fallen in love with these products and developed the easy habit of using them daily in between dental visits for a healthier, brighter, fresher mouth.

Oxyfresh has consistently supported the dental profession throughout the past 20 years with several programs:

Treating breath problems, both temporary and chronic (halitosis).
An unsurpassed periodontal management and cosmetic dentistry support program.
Offering nutritional programs for patients.
Providing accredited dental continuing education seminars.
Offering specific, easy to implement programs to create lucrative office profit centers that can add $2,000 or more monthly to your bottom line.
Participating in colleague referral programs creating residual income that can supplement, equal or surpass (as it has for me) your practice income.

Oxyfresh Worldwide
Oral Health Consultant
Anne Duffy RDH
oxyfresh.com/anneduffy
home/office: 704-846-7665
cell: 704-953-0261
Dental Entrepreneur Magazine
Editor and Publisher

One of the highlights of my dental career was receiving the DISTINQUISHED SERVICE AWARD at the HINMAN DENTAL MEETING March 17, 2005. In the 93 years of Hinman, this award has been given only 23 times. For 44 years of service in dentistry and 27 years as a Management Consultant, Speaker and Writer, this was truly an honor. I thank all my SCN friends and especially David Reznik, Chairman of the SCN Board of Directors, and his staff for hosting a post award reception at the top of the Peachtree Plaza Hotel for many SCN friends. And a very special thanks to Kathy Metaxas, a Speaking Consulting Network Board member for traveling all the way from Perth Western Australia to the US to celebrate with us. My sincere thanks to the Hinman Committee for giving me my first big break as a speaker in 1983 and their support for the past two decades.

Another highlight of my career was receiving (at the AGD/AAWD/ADAA Meetings in DC mid July), the ADAA’s CORPORATE SPONSOR of THE YEAR AWARD. ADAA holds a special place in my heart as I began my career as a dental assistant in 1961. I speak complimentary for their annual meeting, and I am happy to share 10% of all my book sales with the ADAA Foundation of which I serve as a member. Every dental assistant (Business or Chairside), should be encouraged by their dentists to become not only a member of the ADAA but actively involved in their careers and this fine professional organization. Organized dentistry is the way to go! Contact the ADAA at 312-541-1550.

In May, in addition to the Speaking Consulting Network, I was honored to be one of four DENTAL DIVAS along with Cathy Jameson, Naomi Rhode, and Jennifer de St. George at the Texas State Meeting. Dr. Andy Doerfler was the perfect meeting planner, Dr. Tom McDougal, the perfect moderator, and Dr. Bill Estes and his wife Judy of Austin, the perfect hosts. The end of May was a very exciting time with Dr. Phil as one of the Celebrity speakers at the DISCUS Dental Extravaganza. He had great words of wisdom…”If you find yourself in a bad situation (either at home or at work), you have either created it or are enabling it”. He also said, “If you know it’s a bad situation and you refuse to get out of it, you must realize that a year from now it will only be worse..in fact very much WORSE!”

We are so proud of Dr. Carl Jenkins of PA, for his Fellowship at the AGD Meeting in DC in July. Our clients Dr. Patrick Simone (Las Vegas), and Dr. Jeffrey Burns (VA) received their Mastership at AGD. Knowing how many hours of CE it takes for both of these awards makes me proud to say I know these three fine dentists. That’s it for now folks… Enjoy the rest of your summer. I would love hearing from you, so please write with any questions or an update at how you are doing. If it has been a year or more since a LLM&A consultant started your One Year Practice Enhancement Consulting program (PEP), it is time for a follow-up visit, so please email or call us to reserve a date. A follow-up consult is one-day in-office with continued telephone and monitoring support for 12 months. Consulting is like flossing. You can’t get healthy once then stay that way without maintenance visits.

Have a great August and success to you and yours,

Linda Miles,CEO
Linda Miles and Associates

Please keep in mind this newsletter is being offered complimentary in response to the many requests to stay in
touch with our clients and followers. If you wish to unsubscribe to Dynamic Data please send an e-mail message to llmiles@ix.netcom.com to let us know.

Miles & Associates’ corporate headquarters may be reached at 800.922.0866. Fax us at 757.721.2892. On the web at www.DentalManagementU.com, or via email at llmiles@ix.netcom.com.

Miles & Associates – Summer 2005

Miles & Associates
Linda L Miles & Associates
P.O. Box 6249
Virginia Beach, VA 23456-0249
Phone: 757.721.3332
FAX: 757.721.2892
800.922.0866 Toll-free

Posted in Dynamic Data Newsletters | Tags: 2005