A complimentary e-newsletter from Linda Miles for the professional dental community.

For subscription (or unsubscribe) details, as well as Miles & Associates contact information, please see the end of this newsletter.

Miles & Associates P.O. Box 6249 Virginia Beach, VA 23456 757.721.3332 757.721-2892 (Fax) 800.922.0866 Toll-free www.DentalManagementU.com

Dear Doctors and Staff,

They say that April showers bring May flowers but we have had a monsoon season this past month in Virginia Beach. We needed the rain so we are not complaining. We are all, however, anticipating a beautiful spring and hope yours will be as well.

The month of March was a good month for the majority of our monitored clients based on our phone conversations. It has been seven months since 9-11, so things are getting back to normal, economy wise. Practices are gearing up for what appears to be a strong summer based on the pre-appointed hygiene departments of our clients. In your own practice, go to six months from March in the scheduler and see how many pre-appointed hygiene appointments are scheduled for September. The stronger the pre-appointed hygiene, the stronger the backbone of the practice. Some patients are on a three and four month interval with the hygienist(s), so keep that in mind when doing your review of strength in the hygiene department.

March was a banner month at LLM&A with Vicki Turner, our Senior Consultant from Texas, making us proud as a speaker at the Chicago Mid-Winter Meeting.

Our Dental Business conference hosted by LLM&A and PMG Management drew record numbers in March in Virginia Beach. Our target goal for the DBCs is between 60-80 people. We had over 100 and rave reviews from all attendees. Interestingly enough, we had over 40 from VA, close to 40 from NC, and the others from as far away as Clovis, NM. We loved seeing the first timers to DBC but also could not believe how many repeat attendees we had because they wanted to experience the program with their newest team members or Associates.

The good news is: we are planning to have six DBCs across the country in the next 12 months. Our next months’ newsletter will give you the dates and locations. Kathy Metaxas, our Australian DBC presenter also had record numbers in her first year of representing LLM&A across Australia. In 2003, Kathy will include New Zealand in her schedule.

Following are the tips for building a truly successful practice:

1) Create a clear, compelling vision of your success.

2) Understand your market. Who will buy and why?

3) Develop a solid business model for making money while delivering the highest quality care.

4) Build the right infrastructure to enable ease of growth.

5) Position your practice to stand out from the competition.

6) Market and sell intelligently-you’ll get some great ideas.

7) Make a profit. (It’s O.K. to do so and why you’re in business).
Choose your management and team members wisely.

9) Finance your growth. (Live within your means and use all resources)

10) Plan your exit to sell your practice and enjoy life more.

Mark your calendars now for the last four days in March 2003 for our 4 day SunFun Total Team Appreciation Cruise to Mexico. Our first two ports are Ft. Lauderdale, and Key West then on to Cozemel Our sailing vessel will be the Monarch of the Seas from the much-requested Royal Caribbean line. I’m working on a brand new seminar for this venue. It is destined to be geared toward the entire dental team and the value of teamwork, leadership at all levels and accountability. You won’t even need a plane to fly home at the end of our excursion. Plan to leave work early Wednesday morning to arrive in Ft Lauderdale a day early to rest and enjoy south FL before embarking at noon Thursday. The seminar will be conducted from 8-12 noon on Saturday and Sunday mornings while we are at sea as to not interfere with excursions at each port of call. We arrive back in Ft. Lauderdale Monday the 31st of March for late morning and afternoon flights home. More details to follow in next months’ Dynamic Data and the May issues of Dental Practice Report and Dental Products Report. As always, we expect a sold out cruise months in advance.

For my “land lubber” readers who may not be into cruising in beautiful turquoise waters, you may be interested in the Dentsar land Seminar in the Caymans November 6-8. Call our office for more information on these two seminars 800-922-0866 from 9-12 ET.

Have a wonderful spring! If your practice is in need of a boost to help the last six months of 2002 be much better than the first half, our team of consultants, Denise Holick, Vicki Turner, Susan Kulakowski, and Janelle Kent are now scheduling their summer and fall dates. It’s the best who want to be better so we are privileged to work with the finest practices in dentistry.

Linda Miles, CEO LLMiles and Associates P.O. Box 6249 Virginia Beach, VA 23456 800.922.0866

Please keep in mind this newsletter is being offered complimentary in response to the many requests to stay in touch with our clients and followers. If you wish to unsubscribe to Dynamic Data please send an e-mail message to lindamiles@cox.net to let us know.

Miles & Associates’ corporate headquarters may be reached at 800.922.0866. Fax us at 757.721.2892. On the web at www.DentalManagementU.com, or via email at lindamiles@cox.net.

Miles & Associates – April 2002

Miles & Associates Linda L Miles & Associates P.O. Box 6249 Virginia Beach, VA 23456-0249 Phone: 757.721.3332 FAX: 757.721.2892 800.922.0866 Toll-free