Meeting Planners

In addition to the one day lectures, we are now offering two-day conferences to dental societies and major meetings. Click here to learn more...

COMMUNICATION AND TEAMWORK

There are two critical areas of management in the dental practice, that determine the daily stress level and the efficiency of the practice management systems. Both of these “management-must-haves” will be enthusiastically outlined in this lecture.

COMMUNICATION from front to back, back to front, doctor to team, team to doctor and all to patients must be effective and congruent. This vital part of daily communication will be presented in an easy to understand format based on Linda Miles’ 1000 plus client consultations. Take-to-the-office-and-use-on-Monday tips will bring immediate and positive results. No more will the dentist shudder wondering how the important communication is handled from one team member to another and to all patients.

TEAMWORK means different things to different people. When teamwork is present, the office runs smoothly. When teamwork is missing, the days seem longer and much more stressful. This lively afternoon outlines the importance of a positive attitude, accountability and leadership at all levels. Many dentists and team members say they are burned out….BUT…until they “catch on fire” for dentistry, how can they burn out? In many practices, burnout is a cop-out for a lack of teamwork.


THE AUDIENCE WILL LEARN:

  • How to pass the patient from one person to the next with proper communication at each phase of the patient’s visit.
  • How to improve case acceptance and which words or phrases NOT to use.
  • How to do fee rebuttals. Patients accept the fees when the dentist and team do.
  • The “hows” and “whys” of staff meetings and chart audits, and turning good ideas into finished projects.
  • The three TRUE values of a dental employee to their dentist employer.
  • How vision and accountability go hand in hand.
  • How to turn “unionized thinkers” into “owner mentality” workers.
  • How one’s ATTITUDE affects the practice ALTITUDE. 

“MAXIMIZING PRACTICE SUCCESS”

Reaching the practice’s maximized success level takes leadership, teamwork, and improved systems and communication. Never before in the history of dentistry has it been more important to focus on these four areas of the practice. Blended with excellence in the delivery of clinical care, customer service, updated technology and an efficient facility, the sky’s the limit as to how far a practice can grow.

Business systems must run smoothly in order for the clinical side of the practice to reach maximum efficiency and productivity. “When the front office hums, the clinical side of the practice dances”. Scheduling determines the success and the stress level for each day. Make sure your team understands the rules for effective scheduling which has become a total team effort with computer terminals chairside. No longer can the practice blame the scheduler for holes in the schedule when we know for a fact that broken appointments start chairside with what is or is not said to each patient while they are there.

The hygiene recall effectiveness is another important system that makes or breaks the practice potential. Learn exciting and up to the minute ways to improve the hygiene department in every size practice regardless of the number of total treatment rooms. Utilizing the space and team plus a balanced mix of services is the key to bringing the hygiene department into the 21st century. Learn how a two-dentist practice moved hygiene productivity from $43,000 to $75,000 per month and what that did for the operative side of their practice.

Communication is the foundation of the business and clinical divisions. Learn how the top 5% of dental practices in the US communicate within the practice and to patients. It’s as important to work ON the practice as to work IN the practice. Patient education is the key to improved case acceptance. “You are only as strong as your weakest link” when it comes to successful communication.

In developing the perfect team, one must understand themselves and others. One employee’s strength may be another’s weakness, yet together they are a great team. Bad attitudes can spoil the entire work environment….allow each team member to know how important it is to put their priorities in the right order (patients, practice as a business, then self). Having an attitude of gratitude makes for a happy workplace. Start maximizing your potential by attending this course with your entire team!

Dentistry Dedicated to Excellence:  Taking a Stand Against Periodontal Disease

As the relationship between the mouth and the rest of the body becomes clearer, it is changing the way dentists, physcians and patients view oral health.  In this dynamic presentation, Dr. Savage relates periodontal disease to pregnancy, diabetes, menopause, heart disease and more!  Incorporating patient education about systemic health during the hygiene appointment can develop patient trust and loyalty, plus referrals of their family and friends.

Objectives:

  • Up to date information and literature review about periodontal disease and treatment
  • In depth discussion about the connection of periodontal disease to systemic disease such as osteoporosis, obesity and heart health
  • Case acceptance for periodontal therapy:  How to motivate your patient
  • Effective scheduling:  working as a team
  • Eliminating broken appointments in the hygiene column