DYNAMIC DATA NEWSLETTER tm January 2001

A complimentary e-newsletter from Linda Miles for the professional dental community.

For subscription (or unsubscription) details, as well as Miles & Associates contact information, please see the end of this newsletter.

Visit us at www.DentalManagementU.com

Happy New Year One and All. I hope the year 2000 was prosperous, exciting, and fun. Let s face it, unless you are having professional fun, the joy of going to the office each day is greatly diminished. In talking with hundreds of dentists in 2000, the challenges were about the same as the previous two years. At the top of the list were staff shortages and unrest among the team. Second was the time it takes to stay current in clinical and business skills. Last, but not least, was the monumental task of continuous staff training. As my friend from NSA, Dr. Alan Zimmerman, says training one s employees and having them leave is not nearly as bad as NOT training them and have them stay!

I hope this is the year your practice invests the time, money, and energy into staff and practice development. You will re-coup the entire investment within hours, and have renewed confidence among the staff, better customer service, which is very noticeable to the patients, and an improved bottom line. If you need communication phrases for improved patient management, systems efficiency, and total team commitment, I highly recommend ordering my latest nine video series for Lunch and Learn sessions. I suggest watching them for one hour before lunch once per week for nine weeks, or every other week for 18 weeks. We receive positive feedback weekly from practices that use the new series for on-going training. We get rave reviews from staff members who are hungry for the right phrases to handle various situations that occur daily. Christy or Annie will be glad to take your order by calling 800.922.0866.

ATTENTION BUSINESS STAFF/OFFICE COORDINATORS

Don't miss our Virtual Classrooms every other Monday, night 9-10 PM ET. This networking with other business staff will take place every OTHER Monday evening for 8 sessions from the comfort of your home via telephone. Don't miss this incredible opportunity to network with others who do your job all day every day. The first session will be a get-acquainted opening with each person telling their first name, city and state, and one concern that they personally have in this position. I will format the schedule for the next 7 sessions, each one hour in length. Each session will have a 20 minute lecture, group interaction, suggestions, and a wrap-up. It s easy to register. Call 800- 922-0866 today. The secret number will be e-mailed or faxed your way for the first session on the 8th.

DON T MISS THE BOAT

It isn t too late to register for our 10th and last SunFun Seminar Cruise, April 26th through the 30th. Call today while airfare is still available at our reduced rates. We currently have over 400 people in our group and expect a sell-out, so call our Corporate Office today 800.922.0866. I have had fun working on the 2001 SunFun Course booklets. By popular request the topics include The Dynamics of Communication, The Systems of Management, Office Compensation, and Customer Service/Patient Pleasers. Our ports include, Miami, Key West, Playa del Carmen, and Cozumel. Many dentists are celebrating a great year of 2000. Some are going on the cruise as a direct referral from someone who has sailed with us in the past, and many are repeat attendees who just love the SunFuns.

POSITIVE CHANGES AT LLM&A

Since my successful lower disc surgery in late 1997, I have slowed my schedule to a 30% decrease in travel each year. 2001 will be the year I can finally say the plan has worked! After traveling 200 days per year for 12 years at the busiest period in 22 years, I can now spend more time in creating material and enjoy my life. With 30 association-sponsored lectures and the referral of all consulting to my associates, I plan to move the corporate office into my new home the end of June 2001. With these changes, I will give up the planning of SunFun Seminars, my consulting division, and marketing to any degree. My clients have and always will be a source of inspiration and deep friendship. They will reschedule their follow up visits with three of the best in the business: Anne Knouse, Vicki Turner, and Denise Holick. Our corporate telephones will be answered on Tuesday and Thursday mornings. I will continue to write articles, Dynamic Data monthly, and work with the Speaking/Consulting Network. The nicest part of this transition in my life is that many of my first clients are in their late 50's and are transitioning their practices also. We are very pleased to recommend The Snyder Group for Practice Transitions out of Marlton, NJ. They can be reached at 800.988.5674. Tom Snyder and his associates keep us informed regularly about our referrals, they follow up, and they get tremendous results for our clients. Send us your questions or concerns. They will be answered promptly in future issues of Dynamic Data. See our website for my complete 2001 itinerary. The very best to you and yours in 2001.

Linda Miles, CEO

Please keep in mind that this newsletter is being offered FREE in response to your request for information. If you would like to unsubscribe to Dynamic Data please send an email to LLMiles@ix.netcom.com to let us know.

Miles & Associates' corporate headquarters may be reached at 800.922.0866 or 757.498.0014, on the web at www.DentalManagementU.com, or via email at LLM@ix.netcom.com

Miles & Associates 4356 Bonney Road Suite 2-103 Virginia Beach, Virginia 23452

757-498-0014 757-498-0290 FAX 800-922-0866 Toll-free www.DentalManagementU.com