DYNAMIC DATA NEWSLETTER tm March 2003

A complimentary e-newsletter from Linda Miles for the professional dental community.

For subscription (or unsubscribe) details, as well as Miles & Associates contact information, please see the end of this newsletter.


Miles & Associates
P.O. Box 6249
Virginia Beach, VA 23456
757.721.3332
757.721-2892 (Fax)
800.922.0866 Toll-free
www.DentalManagementU.com

March 2003

Dear Doctors and Staff,

The East Coast is still battling the worst winter in many years. It was great being in Tucson for the AADPA meeting last week where the weather was warmer and dryer!  In spite of illnesses, the threat of war and the economy, the practices I’ve monitored the past two months are reporting a strong first 60 days of 2003. This is a nice rebound for some that had a lower than usual last quarter of 2002.

My new “baby” arrived on February 25th by freight weighing in at over 9,000 lbs. It’s my new book DYNAMIC DENTISTRY. Because of the delay in shipping due to weather on the East Coast we are busy shipping all the pre-release copies at the present time. The Army purchased 2300 copies as our largest order thus far and is making it mandatory for their clinic and business staff. Interestingly, they do not have to present or collect fees, deal with insurance companies, worry about the bottom line like a private practice, and they must take the employees that are sent to them, yet they are very interested in making their facilities the dynamic environment I write about in the book. Yours can be sent by ordering on our website www.DentalManagementU.com or calling 800-922-0866. Only $35 for one copy and $25 per copy for ten or more. (One for each staff member to write in, highlight and refer to often.)

Also my newest audio tapes The Four Cornerstones of Success and the Life Cycles of a Successful Practice are on special with the book for $185 plus S&H. These audio tapes are great for listening while you walk, run or drive.

Last but not least, visit our 25th Anniversary Birthday Party at our Hinman Booth #1141. My consultants Susan and Janelle, will be there each day with the MOOSE from our Alaskan Cruise to welcome you. We will be giving $25 off every product order over $200, $250 off the One Hour Practice Analysis Consulting (PAC), $250 off our $595 9-video series for Lunch and Learns, $250 off our two day Dental Business Conference registrations for the remainder of 2003, and the GRAND PRIZE is $2500 off our one year Practice Enhancement Program (PEP). The Moose will be given in a drawing along with a fee break on the Alaskan Cruise the 7th-12th of July, 2003. To register for the Alaskan cruise, call our SunFun Seminar Center at 877-673-4270. Our W. Caribbean cruise is sold out with over 400 in attendance. For those of you going this year, see you in two weeks!

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Rather than write a lengthy personal message this month, I would like to pass along the newsletter I receive weekly from my speaking friend, Dr. Alan Zimmerman. He speaks from the heart and delivers a powerful message. Feel free to register for your own Tuesday’s Tips with Dr. Zimmerman newsletter that I read every week without fail. I would also highly recommend Alan as a speaker for one of your upcoming meetings.

Have a great month of March and enjoy Alan’s message.

Linda Miles

**********DON'T WAIT UNTIL IT'S TOO LATE*****************

These are tough times. There's no getting around it. And who knows when things will get better or easier. But I do know this. When times are tough, organizations tend to go in one of two directions. Some organizations cut out all their training and professional development. They think they can't "afford" that kind of "stuff" anymore.

Other organizations do just the opposite. They spend more time in training than ever before. They know they've got to equip their people with the positive attitudes and the people skills that will get them through the tough times.

That's where I can help. I've helped more than 2000 organizations get outstanding results by teaching their people to use a few, simple communication skills.

Just don't wait too late before you ask me to speak. My speaking calendar is already 68% filled for the entire year, and it's only February. And last year I had to turn down dozens of requests for programs because I was already booked.

So if you're thinking you might have a meeting sometime this year, if you're thinking I can be of help, give me or one of my staff members a call. We can talk about your needs and see what the next step might be. Call us at 1-800-621-7881.

Thanks.

Dr. Alan Zimmerman

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***********Tuesday's Tip with Dr. Zimmerman************

#141

February 25, 2003

Tip:

You can give without loving, but you cannot love without giving.

Dr. Alan Zimmerman's Comment:

Dr. J. Allan Peterson, the author of several books on relationships, says that 69% of married people do not work at building their marriages. They simply take each other for granted.

He says the average husband has the attitude of "Why do you have to chase the bus once you've caught it." And the average wife has the attitude of "Once you've caught the fish you throw away the bait."

Unfortunately, with that little work being put into relationships, with that attitude toward relationships, it's no wonder people grow up and find out they only have one thing in common. They just happened to be married on the same day.

At the root of so many relationship problems is the fact that so many people just stop giving to each other. Or they give the wrong things to one another.

You see it all the time--even in parent-child relationships. Parents often give the wrong things. Indeed, they're more likely to give the children "things" than they are experiences. They mistakenly think that's what the kids want and need. Then, when the kids grow up, they have nothing to remember.

One jokester put it this way. He said, "When I was a child, my parents gave me a bat for Christmas. Unfortunately, the first time I played with it, it flew away."

Of course, it's not an entirely new problem. Some parents didn't understand this giving concept years ago. Charles Frances Adams, a 19th century diplomat, wrote in his diary one day, "Took my boy fishing today. A wasted day." His son, Brook Adams, wrote in his diary the same day, "Went fishing today with my father. Greatest day of my life."

I think the same problem exists in many organizations. Many organizations make the mistake of giving their people " things" instead of "experiences." They give their employees a decent salary, a few benefits, and an occasional T-shirt with the company logo.

That's fine. But strong, healthy, lasting work relationships need more than things. They need their organizations to give them some positive experiences as well. Gilmore and Pine make that abundantly clear in their best-selling book, " The Experience Economy."

The bottom line is simply this. Any good relationship, whether that be at home or on the job, is built on a foundation of loving and giving. Oh, you can call it different things. You can use different terms--such as caring, service, and recognition--but it all boils down to loving and giving.

So how do you do that? Let me suggest some simple principles of giving. You can apply these principles to anyone with whom you live or work.

First, GIVE NOW. Don't wait for the employee's annual performance review or your wife's birthday to give. They already expect to receive something, so that lessens the impact of your giving. Give now.

It's like the cow and pig having a discussion. The cow talked about how he gave milk and cream everyday. But the pig was angry. He said, "I give my all--ham, knuckles, even my skin for brushes. So why do they love you so much and not me?" The cow replied, "Maybe it's because I do my giving when I'm living." He gave now.

Second, GIVE WHAT THE OTHER PERSON WOULD APPRECIATE. No one tries to be intentionally insensitive, but it happens all too often. I see it when the boss gives his employees tickets to a baseball game, but some of his employees could care less about baseball. I see it when a husband gives his wife a new TV set, but he's the one who does most of the TV viewing. You've got to give what the other person would appreciate.

One gentleman understood the necessity of giving what the other person would appreciate. Every morning he passed by the house of a lonely, elderly widow and would give her  a rose.

One day, as she was entertaining a visitor, she said, "The rose comes from his garden. Here he comes right now, taking a walk with his friend."

And sure enough, the gentleman handed her a beauty. With a gallant bow, he said, "I grew this one just for you."

As the gentleman and his friend walked away, the gentleman explained sheepishly, "I've never been in a garden in my life. I buy her a rose in the florist shop down the street every morning. It gives her such
a happy look for a few moments."

Give what the other person would appreciate.

Then third, GIVE EVEN WHEN YOU DON'T FEEL LIKE IT. Give when it's not easy. Such sacrificial giving often brings the best results.

Cecil Osborne discussed that in his book, "The Art of Understanding Your Mate." He discussed the case of a woman who told her counselor, "I hate my husband. I can't stand him. I not only want to divorce him, but I want to make things as difficult for him as I can."

The counselor wisely perceived something else was going on. So he said, "I have an answer for you. When you leave my office, I want you to go home and start catering to your husband's every whim. Love him. Compliment him. Pamper him. Make life as easy and wonderful for him as you possibly can. Then when he gets to the point where he needs you and is flowering in the glory of your attention, file for a divorce. That will fracture him."

The woman left, and for months the counselor did not hear anything from her. One evening at a social event, however, he saw her across the room. He asked, "I haven't heard from you since we talked. Did you divorce your husband?"

"Divorce my husband," she gasped. "I love my husband. I took your advice. Every bit of it. We've never been happier."

The counselor's strategy worked. When the woman gave when she didn't feel like it, when she didn't want to, when it wasn't easy, the relationship improved.

Finally, GIVE EVEN THOUGH YOU MAY NOT GET ANYTHING IN RETURN. That's the very nature of giving. If you expect something in return, you're not giving. You're exchanging.

One 5-year old boy understood this principle. His story was told by a hospital volunteer.

The volunteer said she got to know a little girl, a patient named Liz, who was suffering from a rare and serious disease. Her only chance of recovery appeared to be a blood transfusion from her 5-year old brother. He had miraculously survived the same disease and had developed the antibodies needed to combat the disease.

The doctor explained the situation to her little brother, and asked the little boy if he would be willing to give his blood to his sister. The boy hesitated for only a moment before taking a deep breath and saying, "Yes, I'll do it, if it will save her."

As the transfusion progressed, he lay in bed next to his sister and smiled, seeing the color returning to her cheeks. Then his face grew pale, and his smile faded. He looked up at the doctor and asked with a trembling voice, "Will I start to die right away?"

Being young, the boy had misunderstood the doctor. He thought he was going to give his sister all of his blood in order to save her. But he was willing to give even though he wouldn't get anything in return.

Follow these four principles of giving, and I guarantee better relationships in every part of your life.

Action:

I challenge you this week to be the best giver you have ever been. Give to people at home, at work, anyplace at anytime. Just follow the principles I've outlined, and notice what happens. Notice how people respond and how you feel. There will be some wonderful outcomes.

And then, if you're real brave, share your stories with me. If I use your story in an upcoming issue of the Tuesday Tips to inspire others, I'll send you a free audio cassette of one of my programs.

Have a fantastic week!
Dr. Alan Zimmerman

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***************LET'S TRADE FAVORS*********************

I hope you are benefiting from my "Tuesday Tips" on motivation, leadership, positive attitudes, and work relationships. I personally write each and every one of them, and I spend several hourseach week trying to give you practical, powerful tips that really work. And I promise to keep on giving you the best information. That's my gift to you.

But I'd like a small favor from you. I'd like you to recommend the "Tuesday Tips" to lots of other people. I want to reach hundreds of thousands of people because I know the information will makea positive difference in their lives. All you have to do is send them to this link http://www.drzimmerman.com/motivatingyourself.htm where they can sign up for their own subscription.

And you don't have to worry. All e-mail addresses are kept strictly confidential. They will never be given out.

Thanks. I like trading favors.
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========TWO DAYS THAT WILL CHANGE YOUR LIFE============

I just finished another Peak Performance Boot Camp. It was a great success because the people were fabulous, and the content was outstanding.

If you haven't attended one of Dr. Zimmerman's Peak Performance Boot Camps, you're not only missing out, YOU'RE CHEATING YOURSELF. You're not getting all the self-esteem, balance, energy, motivation, teamwork and cooperation you could have.

I invite you--No--I urge you to sign up for the only remaining off-site Peak Performance Boot Camp in 2003. It will be October 27-28 in Minneapolis. I guarantee your absolute satisfaction. And I'll even give you over $1500 of free products and services, when you sign up.

IT'S NOT TOO EARLY TO SIGN UP. We already have 8 registrations for the October Boot Camp. And there are some generous discounts for early-bird registrations.

The last Boot Camp sold out and this one will sell out. Don't wait. Call us today at 800-621-7881 or click here http://www.drzimmerman.com/bootcamp.htm for more information on my website.


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ABOUT THE AUTHOR

Dr. Alan Zimmerman is a full-time professional speaker, who has given more than 3000 keynote, half, and full day programs across the country and around the world. His high energy, high content, high involvement programs help: 1) create more positive work environments, 2) where people are motivated to give their very best, 3) while working with colleagues and customers as a team.

When you hire Dr. Zimmerman, you will receive an outstanding program that your participants will love. They will learn skills they can use immediately - on and off the job - to get better results immediately. And they will have fun in the learning process.

Click here http://www.drzimmerman.com/programs.htm or cut and paste this address into your web browser for Dr. Zimmerman's complete list of programs.

Feel free to call Dr. Zimmerman or his staff to discuss your program needs or e-mail any questions you might have. He would be happy to respond.

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CONTACT INFORMATION

Dr. Alan R. Zimmerman, CSP
Tel: 952-492-3888
Fax: 952-492-5888
E-mail: Alan@DrZimmerman.com

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Weekly tips for success in your career, business, relationships and life from best selling author, Tim Connor. To subscribe go to: www.timconnor.com

==============COPYRIGHT AND REPRINTS==================

Reprint permission is granted when the following credit appears: "© Dr. Alan R. Zimmerman, CSP, 2003. Reprinted with permission from 'Dr. Zimmerman's Tuesday Tip,' a weekly Internet newsletter. For your own personal subscription, go to www.DrZimmerman.com

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================PRIVACY STATEMENT=====================

Your e-mail address is absolutely confidential. We will NEVER give, sell or share your address with anyone.

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Until next month,

Linda L. Miles, CEO

Linda Miles and Associates

Please keep in mind this newsletter is being offered complimentary in response to the many requests to stay in touch with our clients and followers. If you wish to unsubscribe to Dynamic Data please send an e-mail message to lindamiles@cox.net to let us know.  Miles & Associates' corporate headquarters may be reached at 800.922.0866. Fax us at 757.721.2892. On the web at www.DentalManagementU.com, or via email at lindamiles@cox.net.

Miles & Associates - March 2003

Miles & Associates
Linda L Miles & Associates
P.O. Box 6249
Virginia Beach, VA 23456-0249
Phone: 757.721.3332
FAX: 757.721.2892
800.922.0866 Toll-free