Print Materials

Besides being full of practice management ideas, systems, and success factors, this is a true workbook to be utilized as a form of not just reading but going back over the book to fill out the worksheets, the checklists and other activities... read more

A booklet of true-to-life everyday patient happenings derived from Linda's consulting clients and their staff giving her examples of patient comments that need a positive response... read more

"It's not what you say but how you say it that matters!"
This training module is perfect for your staff to learn the important verbal skills necessary to answer patient questions. Turn your staff into outstanding communicators!

• Essential Skills Verbal Cue Cards give great responses ranging anywhere from insurance questions to responses that increase case acceptance.
• Common Procedure Cue Cards give very informative responses to commonly asked questions about procedures that could make or break the patient's decision to proceed with treatment.

Conveniently positioned with the question on the front and the answer on the back, you can utilize these for role playing and training. Laminated for sterilization purposes, these should be at every operatory and front desk!

Essential Skills Verbal Cue Cards

Common Procedure Cue Cards

Both Sets Combined