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"We have attended many conferences within our office, but never have we been to hear a speaker who is so passionate and enthusiastic about the dental profession." -Kelly Nielsen, Practice Administrator
Blanchard Family Dental, Blanchard, MI
"This is my third Seminar through the years. EXCELLENT. I have been in practice as a RDH for almost 30 years...Your information has advanced with the profession, yet your theme remains the same. To be successful, be kind, and be professional." -Sabrina Pilarski, RDH
Dr. Shikha Batra, Troy, MI

Speakers

Make Yourself Look Good!

At Miles & Associates, we have one goal and that is to MAKE OUR MEETING PLANNER LOOK GOOD while providing every dentist and team member with worthwhile and timely information to :

  • enhance patient care
  • practice productivity
  • improve their office work environment
  • and much, much more...

Call us at 800-922-0866 to request a seminar or workshop, or click here to submit a request for more information.

Dentists and staff members deserve to go home "happy-tired" versus "stressed-put-tired." Allow our presenters to do just that while making YOU the HERO for sponsoring such worthwhile programs.

Click to learn more about our:


Call us at 800-922-0866 to request a seminar or workshop, or click here to submit a request for more information.

Seminars

The following seminars and variations of them are available.     Click to learn more:

Meeting Planners Click Here to Schedule a Seminar or Workshop  

The Key Essentials of a Successful Practice


Some dental practices thrive year after year with a limited amount of stress. Others struggle with day to day patient management, budget and overhead control, and most of all... personnel issues.

This lively session outlines what Miles and Associates find as a common thread among their top clients who have the finest care along with a happy, productive work environment. But most of all, they also have a healthy bottom line.

Follow these five easy steps to success. It's great to go home "happy tired" verses "stressed out tired".

Attendees will learn:

  • How to attain clinical excellence through comprehensive treatment planning: What are the 7 stages oftreatment planning and why are they so important?
  • How to attract and retain the ideal dental team
  • What are the 4 best tips in scheduling?
  • Conceptualize key elements to effective communication: verbal skills that will move your practice to the next level
  • Learn the systems of a successful practice, including hygiene department effectiveness, patient reactivation, collection protocol and insurance management

Presentation Lengths Available: Half and Full Day

Very informative topics.
Dentist Attendee

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The Business of Dentistry: Focusing on leadership


What creates a self directed, enthusiastic and accountable dental team?

It isn't that some dentists are lucky and find the right people while others have constant turn over and strife. This revealing course unlocks the keys to successful leadership from the dentist/owner (top-down) to the newest hire.

The practice is only as strong as it's weakest link. Attend this course and leave with a fresh new outlook.

Strong leadership develops "owner/mentality" versus "unionized thinking"... A much better way to practice dentistry.

Attendees will learn:

  • How to lead by example: Simple and effective techniques to create an environment of self-motivation
  • How to build your practice on excellence, quality, service and consistently high standards
  • How to begin "with the end in mind"
  • Learn that "Image is everything"
  • Understand personality profiling: Learn about yourself, your staff and most importantly, how to communicate effectively with your patient
  • Techniques to getting patients to accept dental treatment

Presentation Lengths Available: Keynote, Half and Full Day

This was incredibly useful to me. I learned ways I can become a better leader and make myself more efficient.
Assistant Attendee

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Communication and Teamwork


There are two critical areas of management in the dental practice, that determine the daily stress level and the efficiency of the practice management systems. Both of these "management-must-haves" will be enthusiastically outlined in this lecture.

COMMUNICATION from front to back, back to front, doctor to team, team to doctor and all to patients must be effective and congruent. This vital part of daily communication will be presented in an easy to understand format based on Linda Miles' 1000 plus client consultations. Take-to-the-office-and-use-on-Monday tips will bring immediate and positive results. No more will the dentist shudder wondering how the important communication is handled from one team member to another and to all patients.

TEAMWORK means different things to different people. When teamwork is present, the office runs smoothly. When teamwork is missing, the days seem longer and much more stressful. This lively afternoon outlines the importance of a positive attitude, accountability and leadership at all levels. Many dentists and team members say they are burned out...BUT... until they "catch on fire" for dentistry, how can they burn out? In many practices, burnout is a cop-out for a lack of teamwork.

Attendees will learn:

  • How to pass the patient from one person to the next with proper communication at each phase of the patient's visit
  • How to improve case acceptance and which words or phrases NOT to use
  • How to do fee rebuttals. Patients accept the fees when the dentist and team do
  • The "hows" and "whys" of staff meetings and chart audits, and turning good ideas into finished projects
  • The three TRUE values of a dental employee to their dentist employer
  • How vision and accountability go hand in hand

Presentation Lengths Available: Full and Half Day

Excellent eye-opening information!
Thomas W., Dentist

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Communication and Marketing


Great advances in technology have been seen in the 21st century! But while patients appreciate our investment in the latest and greatest, what they really want is a relationship. Designed for the doctors and staff, this fast paced class provides attendees with information they can take back to their practice and implement immediately.

Attendees will learn:


  • Updates on the latest marketing strategies
  • How to listen your way to patient satisfaction
  • How to Build patient trust and rapport
  • How to Project the desired image

Presentation Lengths Available: Full and Half Day

One of the best speakers I've had the pleasure of listening to!
Dentist Attendee

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Customer/Patient Service at Its Best


What do your patients and community say about you and your practice?
Explore the roles of leadership and teamwork with a focus on your patient. Create an environment that earns the trust and respect of your patients by having their interests first and foremost in your mind. Case acceptance, proper scheduling and time management improve when we have the proper systems in place.

Attendees will learn:


  • How to lead patients to their success
  • How to establish and keep the trust and respect of your patients
  • How to decrease broken appointments, last minute cancellations, and the need to reschedule

Presentation Lengths Available: Full and Half Day

Fantastic presentation! You are inspiring! Thank you.
Dentist Attendee

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Joys and Challenges of Clinical and Business Assisting


So many dental practices struggle with success due to ineffective communication, changes in staff and changes in systems.

The challenges of a smoothly run office include issues with scheduling, hygiene department effectiveness, patient reactivation, collections, insurance management, and office guidelines in dealing with patients and the use of computers and other technology. As a clinical or business assistant, your role is absolutely critical and important in determining the success of the practice.

As a former dental assistant and front office coordinator, Dr. Savage knows how hard you work for your doctor and the challenges that face you on a daily basis. This lively and informative program outlines ways to be efficient in your work that not only will increase productivity, but will create an office environment that has great camaraderie, an atmosphere of teamwork, and provides a great learning experience while caring for your patients.

In a nutshell, this course will give you dozens of take home and use ideas. You'll leave feeling extremely valuable, and along the way I will prove to you that dentistry is and should be: FUN, EXCITING and REWARDING for patients, dentists and especially, staff!

Attendees will learn:

  • How to help patients achieve a healthy, attractive smile
  • How to incorporate new procedures into everyday practice
  • Front office effectiveness: recall, reactivation of patients, accounts receivable management, office guidelines and more!
  • The 5 causes and remedies of broken appointments
  • How to turn patient non-compliance into an opportunity
  • Reduce staff turnover, and much more!

Presentation Lengths Available: Half day only

Remarkable, excellent presentation! I highly recommend this course.
Assistant Attendee

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What Women Want


Women influence 85% of all health care decisions.

Understanding the huge differences in male and female health issues is one way to internally market your practice to women. Not only do women communicate differently than men, but they also have a much higher prevalence of autoimmune and hormonally related diseases, plus other concerns.

By focusing on the needs of women in your practice, you will exceed the needs, wants and desires of the entire family! Women are loyal patients who will market your practice for you. Come and learn how to have more new patients than you will ever need for your practice success! This dynamic presentation will benefit both the staff and the doctor.

Attendees will learn:

  • An overview of health issues facing women
  • The latest on osteoporosis and eating disorders
  • The latest trends in esthetic dental procedure for older adults
  • Nutrition issues for women
  • Image: the doctors, the team, the facility
  • "Don't think pink": generational and cultural marketing to women
  • Communicating with women: How can you improve your treatment plan presentations?

Presentation Lengths Available: Half and Full Day

Great speaking skills! I enjoyed the course a lot.
Stacey W., Dentist

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Are You Keeping Up with the Times?


Great advances in technology have been seen in the 21st century!

But while patients appreciate our investment in the latest and greatest, what they really want is a relationship.

Dynamic communication skills can propel every practice to exceptional levels. Designed for the doctors and staff, this fast paced class provides attendees with information they can take back to their practice and implement immediately.

Attendees will learn:

  • An update on the latest marketing strategies
  • Listen your way to patient satisfaction
  • Build patient trust and rapport
  • Project the desired image
  • Become obsessed with customer service
  • What do your patients say about you?
  • Technological advancements and the team process
  • Incorporating comprehensive cases into your practice

Presentation Lengths Available: Half day only

I wish I had brought my entire staff!
Dentist Attendee

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Dentistry Dedicated to Excellence


As the relationship between the mouth and the rest of the body becomes clearer, it is changing the way dentists, physicians and patients view oral health.

In this dynamic presentation, Dr. Savage relates periodontal disease to pregnancy, diabetes, menopause, heart disease and more!

Incorporating patient education about systemic health during the hygiene appointment can develop patient trust and loyalty, plus referrals of their family and friends.

Attendees will learn:

  • Up-to-date information and literature review about periodontal disease and treatment
  • In depth discussion about the connection of periodontal disease to systemic disease such as osteoporosis, obesity and heart health
  • Case acceptance for periodontal therapy: How to motivate your patient
  • Effective scheduling: working as a team
  • Eliminating broken appointments in the hygiene column

Presentation Lengths Available: Half and Full day

Excellent Presentation.
      I enjoyed the personal stories.
Randi N., Hygienist

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Read about our speakers by selecting from the list below:

  Dr. Rhonda Savage, CEO, LLM&A
  Char Sweeney, Speaker, Senior Consultant
  Susan Kulakowski, Speaker, Senior Consultant
  Teresa Dobbins
  Linda Miles

Meeting Planners Click Here for More Information  

2009

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Nov 20 AAWD~ North Shore Women Dentists Chicago, IL
Dec 10 - 11 Wisconsin Dental Study Club Lake Geneva, WI
Dec 11 New Jersey Study Club Basking Ridge, NJ

2010

  
Jan 15 AAWD~ ADAC center Portland, OR
Jan 15 Sailfish Study Club Port St. Lucie, FL
Jan 22 Cont. D. Ed of BR Baton Rouge, LA
Jan 23 West Virginia Dental Association Charleston, WV
Jan 27 Seattle King County Dental Society Seattle, WA
Dec 31 5th Dist. Of NC Greenville, NC
Mar 05 Coastal Dist DS Charleston, SC
Mar 12 - 13 Miles & Associates Dental Team Conference Virginia Beach, VA
Mar 12 - 13 Miles & Associates Dental Team Conference Virginia Beach, VA
Mar 16 Middlesex Dental Society Edison, NJ
Apr 08 Nations Capital Washington, DC
Apr 09 Ft. Worth District Ft. Worth, TX
Apr 15 Star of South Houston, TX
Apr 16 - 17 Spring Break Sun Fun Las Vegas, NV
Apr 23 Oklahoma Dental Association Oklahoma City, OK
Apr 23 CA ADAT Irvine, CA
Apr 24 Star of the North Meeting MDA Saint Paul, MN
Apr 29 Tunica Extravaganza Tunica, MI
Apr 29 Tunica Extravaganza Tunica, MI
Apr 30 Saratoga Dental Congress Saratoga, NY
May 06 Texas Dental Association Annual Session San Antonio, TX
May 07 Montgomery/Bucks D. Society Blue Bell, PA
May 13 California Dental Association Anaheim, CA
May 14 Gateway Study Club St. Louis, MO
May 16 - 18 Speaking Consulting Network Anaheim, CA
Jun 06 - 7 ADCPAs Annual Session Virginia Beach, VA
Jun 10 New Mexico Dental Association Albuquerque, NM
Jun 17 - 18 Pacific Northwest Dental Conference Seattle, WA
Jul 09 AGD Conference New Orleans, LA
Aug 27 Periodontics of Greenville Greenville, SC
Sep 15 Lehigh Valley Hospital Allentown, PA
Sep 24 3rd District Dental Society of NY Albany, NY
Sep 24 - 25 Miles & Associates Office Administrator Workshop Nashville, TN
Sep 24 - 25 Miles & Associates Office Administrator Workshop Nashville, TN
Sep 30 Patterson Dental Seminar (6-9 PM) Virginia Beach, VA
Oct 10 ADA Meeting Orlando, FL
Oct 16 Power2B Dental Seminar Sydney, AU
Oct 20 Power2B Dental Seminar Sydney, AU
Oct 22 Winnipeg Dental Society Canada
Oct 23 Power2B Dental Seminar Sydney, AU
Oct 27 Professional Learning Services Trumbull, CT
Nov 05 Kansas Society of Orthodontics for GPs Kansas City, MO
Nov 05 - 6 Miles & Associates Dental Team Conference Palm Springs, CA
Nov 05 - 6 Miles & Associates Dental Team Conference Palm Springs, CA
Nov 12 Toronto Academy of Dentistry Toronto, ON
Nov 12 TBSE (Madow Brothers) Las Vegas, NV
Nov 12 Endodontic Associates Oklahoma City, OK
Nov 19 Seminar Marketing Services Toronto, Canada
Dec 07 Portsmouth/Suffolk Study Club Suffolk, VA

2011

  
Jan 27 - 30 Yankee Dental Meeting Boston, MA
Jan 26 - 30 Yankee Dental Congress Boston, MA
Mar 04 Heartland Study Club Bismarck, ND
Mar 24 Hinman Dental Society Atlanta, GA
Mar 30 The BRACE PLACE Freehold, NJ
Apr 01 Nebraska Dental Association Nebraska
Apr 28 - 30 Ontario Dental Meeting (T) Toronto, Canada
May 06 Tennessee Dental Association Nashville, TN
May 13 - 14 California Dental Association Anaheim, CA
May 20 - 22 Speaking Consulting Network Dallas, TX
Jun 10 - 11 Mississippi Dental Associates MS
Oct 19 Cincinnati Dental Society Cincinnati, OH
Nov 06 Linda's Final Sun Fun Seminar Tamarindo, Costa Rica

2012

  
Jan 01 The Yankee Dental Congress Boston, MA
Jan 14 - 16 Florida National Dental Association Orlando, FL
May 03 Ontario Dental Association Ontario, CA

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